How can i book my Appointment ?
Registration: The customer registers on the salon booking platform by creating an account, providing their personal information, and setting up a profile.
Location and service selection: The customer selects their location and the service they want to book, such as haircut, manicure, or facial.
Salon and stylist selection: The platform presents the customer with a list of salons that offer the selected service in their location, along with information about the salon, including reviews and ratings from other customers. The customer selects their preferred salon and the stylist they want to book.
Date and time selection: The customer selects the date and time of their appointment, based on the availability of the selected stylist.
Confirmation and payment: The platform confirms the appointment and sends a confirmation email or message to the customer, along with the details of the appointment. The customer makes the payment for the appointment through the platform, using a secure and convenient payment method.
How can I reschedule or cancel my appointment ?
The platform can provide a self-service option for customers to reschedule or cancel their appointments online, without the need to contact the salon directly. Customers can log into their account on the platform, view their upcoming appointments, and select the appointment they want to reschedule or cancel. The platform can then guide them through the process of selecting a new date and time, or canceling the appointment altogether.
How can I report for a particular salon?
Contact the platform’s customer support team: The platform can provide a customer support team that customers can contact to report any problems or issues they encountered with a particular salon. The customer support team can investigate the issue and take appropriate action, such as contacting the salon to resolve the issue, or removing the salon from the platform if necessary.
Review the salon: The platform can allow customers to leave reviews and ratings for the salons they book through the platform. If a customer has a problem or issue with a particular salon, they can leave a review detailing their experience, including any problems or issues they encountered. This can serve as a warning for other customers who may be considering booking with that salon.
How to reach us?
Find the customer support email address: Look for the customer support email address on the business’s website, social media accounts, or other online listings. If you can’t find the email address, you may need to contact the business directly to request it.
Compose an email: Once you have the customer support email address, compose a new email and address it to the customer support team. Be sure to include a clear subject line that describes the purpose of your email.
Write your message: In the body of your email, describe your issue or question in detail. Provide any relevant information that may help the customer support team assist you, such as your account information or order number.
Be clear and concise: Make sure your message is clear and concise. Avoid using overly technical language or jargon that the customer support team may not understand.
Include your contact information: Make sure to include your contact information in the email, such as your name, phone number, and email address. This will allow the customer support team to contact you if they need additional information.
Send the email: Once you have composed your message, reviewed it for accuracy and clarity, and included all relevant information, send the email to the customer support team.
Cancellation / Refund policy?
Cancellation Policy:
Customers can cancel their appointment up to 24 hours before the scheduled time without any penalty.
If a customer cancels their appointment within 2 hours of the scheduled time, they will be charged a cancellation fee of 50%
If a customer does not show up for their appointment without prior notice, they will be charged the full amount of the service.
Refund Policy:
If a customer cancels their appointment in accordance with the cancellation policy, they will receive a full refund.
If a customer cancels their appointment outside of the cancellation policy, they will not be eligible for a refund.
If a customer is dissatisfied with the service provided, they should notify the salon staff immediately. The salon will work with the customer to resolve the issue, and if a refund is deemed appropriate, it will be provided at the discretion of the salon.